Hilton Garden Inn Chicago/Oakbrook Terrace

everything

except no bars nearby

Comfortable and clean

Waited in line 25 minutes and there were only 2 people in front of me. The Hilton employee checking folks in was oblivious to her extremely slow service. This is totally unacceptable. She could care less how long we waited. When I finally was able to check in, she asked two questions two times and I gave her the same answers each time, she just didn't listen to the customer. When I asked to add in my Hilton points, she abruptly told (scolded) me that I don't get points since I went through Booked.net. There was no explanation. I have been a Hilton Honors member for decades. This is no way to treat your loyal customers. Then when I checked out, the Hilton employee said she could not check me out because she was in the middle of an audit. Obviously this Hilton is making a concerted effort to not even perform the most fundamental services.

Location and value for money

Air-conditioning was sub-optimal a few times at night. Iron box was non-functional.

Did not like the fact that I was charged $155 plus another $25 without them telling me anything when the charge was only 88.38 had to go downstairs to the receptionist to fix it

Room was clean and comfortable. We had read so,e negative reviews and were skeptical, but we're thrilled to find an excellent facility. We would definitely stay here again.

Front desk clerk wasn't rude, just wasn't overly friendly. Her delivery sounded scripted, not genuinely helpful.

breakfast light dinner menu

Reservation was not in your system I brought my print outs had to wait to be reregistered

I came half an hour before my check in time & i was attended to & given my key

Putting a hold on $25 which was not in disclosure while making reservations

Aside from the individual Keurig coffee maker & servings (which were great), the bed was VERY comfortable & Very Clean! Thank you!

The heat kept going off in my room. Therefore, it was chilly.

The entire staff was AWESOME!

This is an awesome hotel!

Front lobby and staff were nice enough. Free parking.

Dated room and bathroom, steril feeling, breakfast overpriced, uncomfortable sheets, had to pay road toll to reach exit for hotel. Certainly not deserving of a high rating.

The property is right next to the venue I was attending a trade show at. Staff was nice.

Staff attentiveness to or needs. The breakfast was outstanding.